{"id":3687,"date":"2021-10-13T09:47:42","date_gmt":"2021-10-13T09:47:42","guid":{"rendered":"https:\/\/giftskitty.com\/?page_id=3687"},"modified":"2026-11-01T09:07:27","modified_gmt":"2026-11-01T09:07:27","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/giftskitty.com\/ro\/refund-returns\/","title":{"rendered":"Returnare \u0219i schimb"},"content":{"rendered":"<p><em>Ultima actualizare: 1 noiembrie 2026<\/em><\/p>\n<p>Ne dorim ca fiecare cadou de la Gifts Kitty s\u0103 aduc\u0103 bucurie. Dac\u0103 ceva nu este \u00een regul\u0103, iat\u0103 cum \u00eel pute\u021bi returna sau \u00eenlocui.<\/p>\n<h2>Dreptul de retragere \u00een 14 zile<\/h2>\n<p>V\u0103 pute\u021bi retrage din cump\u0103rare \u00een termen de <strong>14 zile<\/strong> de la data la care dumneavoastr\u0103 sau o persoan\u0103 desemnat\u0103 de dumneavoastr\u0103 a\u021bi primit produsul, f\u0103r\u0103 a indica motivul (art. 50 din Legea bulgar\u0103 privind protec\u021bia consumatorilor, Directiva 2011\/83\/UE).<\/p>\n<h2>Ce produse nu pot fi returnate<\/h2>\n<p>Dreptul de retragere <strong>nu se aplic\u0103<\/strong> pentru:<\/p>\n<ul>\n<li>cadourile personalizate \u2013 cu nume, mesaj, fotografie sau alt con\u021binut ales de dumneavoastr\u0103, precum \u0219i produsele realizate special la comanda dumneavoastr\u0103 (art. 57, pct. 3 din Legea privind protec\u021bia consumatorilor);<\/li>\n<li>produsele cu termen scurt de valabilitate, de exemplu alimente \u0219i b\u0103uturi (art. 57, pct. 4 din aceea\u0219i lege);<\/li>\n<li>produsele sigilate care nu pot fi returnate din motive de igien\u0103, dac\u0103 au fost desigilate dup\u0103 livrare (art. 57, pct. 5 din aceea\u0219i lege).<\/li>\n<\/ul>\n<p>Dac\u0103 un cadou personalizat ajunge deteriorat sau cu o gre\u0219eal\u0103 din vina noastr\u0103, desigur c\u0103 \u00eel vom repara sau \u00eenlocui.<\/p>\n<h2>Cum returna\u021bi un produs<\/h2>\n<p><strong>Cel mai rapid este online:<\/strong> completa\u021bi formularul de pe pagina <a href=\"\/ro\/my-account\/withdraw-order\/\">Renun\u021bare la comand\u0103<\/a> cu num\u0103rul comenzii \u0219i e-mailul cu care a\u021bi comandat. Ve\u021bi primi o confirmare prin e-mail.<\/p>\n<ol>\n<li>Scrie\u021bi-ne la <a href=\"mailto:contact@giftskitty.com\">contact@giftskitty.com<\/a> sau suna\u021bi la <a href=\"tel:+359898324062\">0898 324 062<\/a> \u00een termen de 14 zile de la primire, indic\u00e2nd num\u0103rul comenzii \u0219i produsul pe care \u00eel returna\u021bi. Pute\u021bi folosi \u0219i modelul de mai jos.<\/li>\n<li>Trimite\u021bi produsul \u00een cel mult 14 zile dup\u0103 ce ne-a\u021bi anun\u021bat, la adresa:<br \/><strong>\u201eDarinero\u201d OOD (Gifts Kitty)<br \/>str. \u201eKotovsk\u201d nr. 12, cart. \u201eZdravets Iztok\u201d, 7013 Ruse, Bulgaria<\/strong><br \/>V\u0103 rug\u0103m s\u0103 nu ne trimite\u021bi colete cu plata la destinatar (ramburs) \u2013 astfel de colete nu sunt acceptate.<\/li>\n<li>Produsul trebuie s\u0103 fie \u00een starea \u00een care l-a\u021bi primit, f\u0103r\u0103 urme de utilizare, cu etichetele \u0219i, dac\u0103 este posibil, \u00een ambalajul original.<\/li>\n<\/ol>\n<p>Costurile de returnare sunt suportate de dumneavoastr\u0103, cu excep\u021bia cazului \u00een care produsul este deteriorat sau nu corespunde comenzii.<\/p>\n<h2>Rambursarea sumei<\/h2>\n<p>V\u0103 ramburs\u0103m suma pl\u0103tit\u0103, inclusiv costul livr\u0103rii standard ini\u021biale, \u00een cel mult 14 zile de la primirea notific\u0103rii. Putem am\u00e2na rambursarea p\u00e2n\u0103 primim produsele sau dovada c\u0103 le-a\u021bi expediat. Suma se returneaz\u0103 prin aceea\u0219i metod\u0103 prin care s-a f\u0103cut plata: la plata cu cardul \u2013 \u00eenapoi pe card, la transfer bancar \u2013 prin transfer bancar. Dac\u0103 a\u021bi pl\u0103tit ramburs, v\u0103 vom cere un cont bancar.<\/p>\n<h2>Produs deteriorat sau gre\u0219it<\/h2>\n<p>Dac\u0103 coletul ajunge deteriorat, incomplet sau diferit de ce a\u021bi comandat, scrie\u021bi-ne c\u00e2t mai cur\u00e2nd la <a href=\"mailto:contact@giftskitty.com\">contact@giftskitty.com<\/a> cu fotografii. V\u0103 vom trimite un produs de \u00eenlocuire sau v\u0103 vom returna banii, iar costurile de returnare sunt suportate de noi. Pentru produse se aplic\u0103 garan\u021bia legal\u0103 de doi ani.<\/p>\n<h2>Model de formular de retragere<\/h2>\n<p><em>(completa\u021bi \u0219i trimite\u021bi doar dac\u0103 dori\u021bi s\u0103 v\u0103 retrage\u021bi din contract)<\/em><\/p>\n<p>C\u0103tre \u201eDarinero\u201d OOD, or. Burgas, cart. \u201eMeden Rudnik\u201d, bl. 100, sc. 3, et. 3, ap. 44, Bulgaria, e-mail: contact@giftskitty.com, telefon: +359 898 324 062<\/p>\n<p>Prin prezenta v\u0103 notific c\u0103 m\u0103 retrag din contractul \u00eencheiat de mine privind v\u00e2nzarea urm\u0103toarelor produse: ____________<br \/>\nComandat la \/ primit la: ____________<br \/>\nNum\u0103rul comenzii: ____________<br \/>\nNumele consumatorului: ____________<br \/>\nAdresa consumatorului: ____________<br \/>\nSemn\u0103tura (doar dac\u0103 formularul este pe h\u00e2rtie): ____________<br \/>\nData: ____________<\/p>","protected":false},"excerpt":{"rendered":"<p>\u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0430 \u0430\u043a\u0442\u0443\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f: 1 \u043d\u043e\u0435\u043c\u0432\u0440\u0438 2026 \u0433. \u0418\u0441\u043a\u0430\u043c\u0435 \u0432\u0441\u0435\u043a\u0438 \u043f\u043e\u0434\u0430\u0440\u044a\u043a \u043e\u0442 Gifts Kitty \u0434\u0430 \u043d\u043e\u0441\u0438 \u0440\u0430\u0434\u043e\u0441\u0442. \u0410\u043a\u043e \u043d\u0435\u0449\u043e \u043d\u0435 \u0435 \u043d\u0430\u0440\u0435\u0434, \u0435\u0442\u043e \u043a\u0430\u043a \u0434\u0430 \u0433\u043e \u0432\u044a\u0440\u043d\u0435\u0442\u0435 \u0438\u043b\u0438 \u0437\u0430\u043c\u0435\u043d\u0438\u0442\u0435. \u041f\u0440\u0430\u0432\u043e \u043d\u0430 \u043e\u0442\u043a\u0430\u0437 \u0432 14 \u0434\u043d\u0438 \u041c\u043e\u0436\u0435\u0442\u0435 \u0434\u0430 \u0441\u0435 \u043e\u0442\u043a\u0430\u0436\u0435\u0442\u0435 \u043e\u0442 \u043f\u043e\u043a\u0443\u043f\u043a\u0430\u0442\u0430 \u0432 \u0441\u0440\u043e\u043a \u043e\u0442 14 \u0434\u043d\u0438 \u043e\u0442 \u0434\u0435\u043d\u044f, \u0432 \u043a\u043e\u0439\u0442\u043e \u0412\u0438\u0435 \u0438\u043b\u0438 \u043f\u043e\u0441\u043e\u0447\u0435\u043d\u043e \u043e\u0442 \u0412\u0430\u0441 \u043b\u0438\u0446\u0435 \u0441\u0442\u0435 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3687","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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